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Insurance Claims Assistance

We're committed to making your claims process simple, transparent, and stress-free. Our experienced claims team will guide you from notification to settlement.

Report a Claim Download Claim Forms
Call Claims Support
+254 725 144 800
WhatsApp Assistance
Chat Now
Email Claims
claims@jaybiinsurance.co.ke
24/7 Emergency
Emergency Motor Claims

Claims Process

Follow these simple steps to file and track your insurance claim.

1
Report the Incident

Immediately notify Jaybi after any insured event.

2
Gather Documents

Prepare the required documents for your claim type.

3
Complete Claim Form

Fill in the appropriate claim form accurately.

4
Submit Documents

Submit via email, WhatsApp, office, or online form.

5
Assessment

Insurer assesses the claim; may appoint an assessor.

6
Claim Settlement

Compensation processed according to policy terms.

Claim Categories

Select your insurance type to view required documents and download the appropriate claim form.

Motor Insurance
  • Police Abstract
  • Driving Licence
  • Vehicle Photos
  • Repair Estimates
  • Completed Claim Form
Download Form
Medical Insurance
  • Medical Report
  • Invoices
  • Receipts
  • Doctor's Notes
  • Claim Form
Download Form
Life Insurance
  • Death Certificate
  • National ID
  • Policy Document
  • Beneficiary ID
  • Claim Form
Download Form
Business Insurance
  • Police Abstract
  • Inventory
  • Photos
  • Invoices
  • Claim Form
Download Form
Home Insurance
  • Police Report
  • Photos
  • Repair Quotation
  • Claim Form
Download Form
Agricultural Insurance
  • Farm Assessment
  • Photos
  • Veterinary Report
  • Weather Report
  • Claim Form
Download Form

Required Documents

Ensure you have these common documents ready when filing any claim.

Claim Form Copy of National ID Policy Number Police Abstract (where applicable) Medical Report (where applicable) Photographs Receipts Quotations Death Certificate (Life Claims) Doctor Report

Download Centre

Download claim forms and guides for each insurance type.

Insurance Type Claim Form Guide
Motor Download PDF
Medical Download PDF
Life Download PDF
Fire Download PDF
Business Download PDF
Agriculture Download PDF

Submit a Claim

Fill in the form below to lodge a new claim. Our team will review and get back to you shortly.

Claims Tips

Report immediately. Notify us as soon as possible after any incident.
Take photographs. Visual evidence speeds up your claim.
Keep damaged items. Do not dispose of evidence until advised.
Obtain police reports. Required for motor, theft, and burglary claims.
Keep receipts. Retain all invoices and payment receipts.
Provide accurate information. Honesty speeds up processing.
Respond promptly. Reply quickly to requests for additional documents.

Frequently Asked Questions

Most straightforward claims are settled within 14‑30 days, depending on the type and complexity of the claim.

Yes, use the submit claim form on this page to lodge your claim. You can upload all required documents directly.

Yes, a family member or representative can submit a claim on your behalf with a signed letter of authorization and a copy of your ID.

Contact us by phone, WhatsApp, or email and we'll provide an update. We'll also notify you at each major stage.

We review your documents, forward them to the insurer, and an assessor may be appointed. You'll be kept informed throughout.

Why Choose Jaybi for Claims

Professional Claims Support
Multiple Insurance Partners
Fast Response
Personalized Assistance
Transparent Communication
Dedicated Claims Advisors

Need Immediate Claims Assistance?

Call Us WhatsApp Email

Open 24/7 for Emergency Motor Claims

Visit or Contact Us

Kitale Head Office

Capital Plaza, Room 2, Ground Floor, Kitale

Phone: +254 725 144 800

Email: jaybiinsuranceagency@yahoo.com

Hours: Mon‑Fri 8am‑5pm, Sat 8am‑5pm

Ready to Report a Claim?

Report Claim Contact Claims Advisor